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Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.


  • The term “Cream Carbon” or “we” or “us” refers to the owner of this website.
  • The term “you” or “your” refers to the viewer or user of this website.
  • The term “product” refers to any item that we offer for sale.
  • The term “order” refers to the placement and acceptance of the product(s) purchased.

Accessing Our Website

Use of this website is subject to the following terms:

  • The content of this website is for your general information and use only.
  • Any content change can be made without prior notice.
  • It shall be your responsibility to ensure that any information, products or services available through this website meet your specific requirements.
  • Reproduction of any material contained within this website which is owned by or licensed to us, is strictly prohibited.
  • Your use of this website and any dispute arising out of such use is subject to the laws of England and Wales.


  • Every effort is made to ensure that the images on this website are a true representation of the product. However, due to individual differences between monitors, slight variations may occur with colour reproduction.


  • All product prices are shown on our website and are subject to value added taxes where applicable. The VAT charged will be shown in the total amount payable and charged at the current rate. You will have the opportunity to check before confirming your order.
  • In addition to the price of the product, you may have to pay a delivery charge, which will be calculated and shown before you commit to buy.
  • For overseas customers/deliveries we can be contacted via info@creamcarbon.co.uk to discuss international delivery charges.
  • Whilst we try and ensure all prices on our website are accurate, errors may occur. Should we discover an error in the price of goods you have ordered, we will inform you as soon as possible. At this time we would give you the option of reconfirming your order at the correct price or cancelling it with monies paid refunded. If we are unable to contact you, we will treat the order as cancelled.


In order to purchase products from us you will have to follow the procedure below. No contract will come into force between you and us unless, and until, we accept your order in accordance with these guidelines.

  • By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are 18 years or older.
  • You must select the product(s) that you wish to purchase and then proceed to the checkout.
  • The products, prices and services illustrated on our website do not constitute a legally binding offer. No contract for the supply of products or goods will be deemed to exist between you and Cream Carbon unless, and until full payment has been made and the order accepted.
  • An acceptance email is automatically sent by us to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Cream Carbon of your offer to buy goods or services from Cream Carbon and this acceptance is effective regardless of whether or not you receive the e-mail.
  • We reserve the right to withdraw from a prospective contract at any time prior to or after acceptance. This also applies after a confirmation email has been sent in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Under these circumstances Cream Carbon will notify you as soon as possible and the option to wait for stock, choose an alternative or a full refund will be offered.
  • Cream Carbon will accept the cancellation of an order in writing, email, letter, fax or telephone. For our full returns terms and information please see our Returns Policy.


  • We accept Pay Pal as a payment method. Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement.
  • All payments shall be made in £ sterling. You are responsible for paying any bank or transmission charge in addition to the price.
  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Data Protection

  • Any information that you provide to us pursuant to the contract shall be processed in accordance with our Privacy Policy and the Data Protection Act 1998.


  • Except as specifically stated on this website, neither Cream Carbon nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Prohibited Use

You agree not to use this website:

  • To create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from this website except where expressly permitted on the website.
  • To transmit or re-circulate any material obtained from this website to any third party except where expressly permitted on this website; 
  • In such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these terms; 
  • To disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; 
  • To disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • In any way that might infringe third party rights or that might bring Cream Carbon into disrepute.


We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through our website, please email info@creamcarbon.co.uk or phone 01623 825383. To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our Right to Amend These Terms and Conditions

Cream Carbon reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Cream Carbon web site.