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Privacy Policy

Cream Carbon respects the privacy of our users and as such has developed this Privacy Policy to demonstrate our commitment to protecting your privacy. These privacy policies are intended to describe for you, as an individual who is a user of www.creamcarbon.co.uk the information we collect, how that information may be used and how we protect that information.

By using our website, you are accepting the procedures described in this Privacy Policy.

Information We Collect About You

  • Information you provide may be collected and stored to assist in the identifying process, such as your name, address, telephone number, e-mail address and financial information such as your payment method (valid debit or credit card number and expiration date).
  • We may use various technologies on our website to collect information from your computer and about your activities on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. However, please note that you may not be able to sign in or use some of the interactive features offered on our website if you choose to decline cookies. For more information on cookies, please see our Cookie Policy.

How We Use The Information We Collect

We may use the information that we collect about you to:

  • Deliver the products and services that you have requested.
  • Manage your account and provide you with customer support.
  • Perform analysis about your use of, or interest in, our products, services and content as offered on the website.
  • Communicate with you by telephone, email or post about products or services that may be of interest to you.
  • Verify your identity.
  • Apply our Terms and Conditions.
  • Manage our business.

How We Protect Your Personal Information

In all instances we take appropriate technical and organisational security measures to help safeguard your personal information from unauthorised or unlawful access and against its accidental loss, destruction or damage.

When using the Sage Pay system for all payment transactions, the information passed is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering.

Distribution Of Information

At no stage will any personal information provided to us be passed onto or sold to any other companies for marketing purposes.

We may disclose information with enforcement authorities or other governmental agencies that are assisting us in fraud prevention or investigation. We may do so when:

  • Permitted or required by law.
  • Trying to protect against or prevent actual or potential fraud or unauthorised transactions.
  • Investigating fraud which has already taken place.
  • Requested by a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

Further Information

Cream Carbon is the trading name of Feel The Vibe Ltd which is a limited company registered in England and Wales under company number 07619019.

If you have any questions, concerns or comments about our privacy policy you may contact us by using the information provided below:

Cream Carbon

37 Occupation Lane



NG21 9HU



Note: Cream Carbon reserves the right to make changes set forth in this privacy policy.