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Delivery and Returns

Dispatch

All orders placed before 12.00pm (GMT) on a business day are dispatched on that same day. All other orders are dispatched on the next working day.

We use UPS as our preferred courier along with Royal Mail for small parcel deliveries. All UPS packages will be shipped using the UPS Standard option which will require the customer or an arranged recipient to sign for the parcel.

UK deliveries can be received the next working day in most areas (except weekends and bank holidays) and all European and International deliveries should be received within 5 business days depending on location. For UPS, a tracking number will be provided when your order is placed, which will enable you to check your order every step of the way.

Please note that if there is no one available at the delivery address, a card will be left informing you that a delivery has been attempted offering details for how to arrange another delivery.

Note - We cannot take orders for deliveries to PO Box addresses.

Rates

We always endeavour to keep delivery charges to a minimum and if multiple orders are placed we can combine packaging.

Mainland UK - FOC per package up to 15kgs

Some parts of the UK are designated as “Extended Areas” by UPS and as such carry an increased shipping fee. These areas include The Scottish Highlands, The Channel Islands, The Isle of Man and Northern Island. Before placing an order for delivery in any of these areas, please contact us at info@creamcarbon.co.uk to agree a delivery charge.

European & International – Delivery rates abroad are very specific with regard to the destination and weight or volume of the order. Therefore, in order to offer the very best delivery cost available, we would recommend that all international customers contact us via the phone number or email address supplied above. We will be only too happy to provide you with a shipment cost.

Please be aware that in some countries import taxes or duties may be charged to your order and these must be paid by the recipient. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as custom policies and import duties vary widely from country to country.

Care of Your Parcel

Your satisfaction is essential to Cream Carbon, which is why we utilise the services of UPS and Royal Mail who have purpose made shelving in their vans to keep our products, your order safe and secure.

Returns Policy

We take great pride in carefully checking all of our products prior to despatch. However, if for any reason you are unhappy with your product (s), Cream Carbon will aim to keep the process of returning any items very simple and professional.

  • You may return your unwanted goods within 14 days of purchase provided they are unused and undamaged. Where products are being returned because they are unwanted, we will refund you for the amount paid for the products only. We are unable to refund the original delivery charge and return postage.
  • You may return goods to us which are faulty or damaged on receipt, or that you have received by mistake. If it is deemed an error has been made by Cream Carbon or that the item had arrived damaged on delivery, we will refund the payments made to us plus the delivery charge. Goods should be returned within 2 days of delivery and our agreed consent to return.
  • When returning products to us for exchange or refund you are responsible for them until they reach Cream Carbon. It is our recommendation that you package them correctly and that you use a secure delivery method that requires a signature.

 

All returns should be addressed to:

Cream Carbon

37 Occupation Lane

Edwinstowe

Nottinghamshire

NG21 9HU

England